- Cultivating Psychological Safety
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May 5, 2023

In today's competitive work environment, it is crucial for leaders to create an atmosphere where team members feel psychologically safe to express their thoughts, feelings, and concerns without fear of retribution or embarrassment. Psychological safety, as defined by Harvard Business School professor Amy Edmondson, is a shared belief that it's safe to take interpersonal risks in a group. By fostering an environment of open communication, leaders can encourage their teams to share diverse perspectives, learn from mistakes, and drive innovation.

To create psychological safety, leaders can:

  • Encourage vulnerability by admitting their own mistakes and limitations, creating a culture where team members feel comfortable doing the same.
  • Actively listen to team members' ideas and concerns, validating their input and ensuring everyone feels heard.
  • Provide constructive feedback, framed as opportunities for growth and learning, rather than focusing on criticism or blame.
  • Set clear expectations that it's acceptable to disagree, ask questions, and challenge the status quo, as long as it's done respectfully.

Google conducted a study called Project Aristotle to identify the key factors that contribute to high-performing teams. One of the most significant findings was that psychological safety played a crucial role in team success. When team members felt safe to take risks, ask questions, and admit their mistakes, they were more likely to collaborate effectively, innovate, and ultimately achieve better results. This finding has since been widely adopted by organizations looking to optimize team performance and foster a culture of innovation and learning.

author avatar
George Morris
I use my 20+ years of entrepreneurial experience and training to coach businesses on scaling up rapidly using Verne Harnish's Scaling Up framework. By doing so, my clients are more efficient and profitable, giving them the ability to make bigger impacts in the world. I deeply believe entrepreneurs are the best equipped to be the vehicle for meaningful change, and in the decade ahead, we'll see a substantial shift in how business is done. We'll move to a model where company purpose, impact, curiosity, and team health will be differentiators in overall business success. As Simon Sinek has pointed out, the finite games are the legacy of the past; we're moving to an infinite game.