How can I scale operations efficiently?
Growing Pains? How to Scale Operations Smoothly
I remember when one of my tech clients started rapidly onboarding new customers. More revenue came in, but operations got chaotic. Sales promises were missed. Things fell through the cracks. Morale suffered.
It was a frustrating time. But with some work, we turned it around. Here's what helped:
Talk to your team. Have an open discussion about what's not working. Get their insights on where the bottlenecks are. They're closest to the issues.
For this tech company, the customer support and IT folks had hugely valuable perspectives. They helped identify problem areas that management had missed.
Re-align roles and responsibilities. Growth reveals gaps in your org structure. Use Scaling Up's Accountability Chart tool to re-assess and get the right people in the right seats.
For my client, we realized the head of sales was not equipped to lead an expanded team. Promoting one of the star sales managers solved that bottleneck.
Map and streamline processes. Scaling exposes inefficiencies. Visualize workflows. Simplify steps. Automate where possible.
Little improvements add up. For another manufacturing client, checklists to reduce production errors worked wonders.
Keep improving. Assign process owners to regularly optimize operations. Celebrate efficiency wins.
Scaling smoothly takes work, but it's worth it. Let's connect to discuss where your operations may need strengthening. My door is always open!
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